AQUAMARINE GROUP
Legal & Policies
Terms & Conditions • Returns & Exchanges • Shipping & Delivery Privacy Policy • Diamond Policy • VAT & Taxes
Etika Jewels · Charmie · Aquamarine LLC
Last updated: September 2026 · TRN: 104036606200003
These terms govern all transactions and interactions with Aquamarine LLC and its brands.
Aquamarine LLC is the sole legal entity behind all brands in the Aquamarine Group, including Etika Jewels (etikajewels.com) and Charmie (charmie.ae). The company is licensed under Sharjah Media City (SHAMS), License No. 2116076.01, and registered in the UAE. All invoices, payments, and legal obligations across all brands are issued and borne by Aquamarine LLC.
By accessing any of our websites, making a purchase, or engaging our services, you agree to be bound by these Terms and Conditions in full.
| 1. Legal Entity & Governing Law | 2. Our Brands |
| 3. Acceptance of Terms | 4. Product Information & Availability |
| 5. Orders & Order Approval | 6. Payments |
| 7. Custom & Bespoke Orders | 8. Returns & Exchanges |
| 9. Repairs & Resizing | 10. Shipping & Delivery |
| 13. Diamond & Gemstone Policy | 14. Intellectual Property |
| 15. Use of Website | 16. User Content & Social Media |
| 17. Privacy & Data Protection | 18. Disclaimer of Warranties |
| 19. Limitation of Liability | 20. Indemnification |
| 21. Chargebacks & Disputes | 22. Termination |
| 23. Severability & Waiver | 24. Contact Us |
01. Legal Entity & Governing Law
All websites, brands, and services within the Aquamarine Group are owned and operated exclusively by
Aquamarine LLC, a company registered in the United Arab Emirates under Sharjah Media City (SHAMS),
License No. 2116076.01.
The United Arab Emirates is our country of domicile. These Terms and Conditions are governed by and
construed in accordance with the laws of the UAE. All disputes arising in connection with these terms shall be
heard exclusively by a court of competent jurisdiction in the UAE.
Aquamarine LLC does not trade with or provide any services to OFAC sanctioned countries, in accordance
with the laws of the UAE.
All invoices, receipts, and financial transactions across all brands are issued by Aquamarine LLC. The brand
name under which a purchase is made does not constitute a separate legal entity.
02. Our Brands
The following brands operate under Aquamarine LLC and are all subject to these Terms and Conditions:
| Brand | Description |
| Etika Jewels etikajewels.com | Fine jewellery in 18K gold set with certified lab-grown and natural diamonds. Products include solitaire rings, tennis bracelets and necklaces, earrings, pendants, wedding bands, and bespoke commissions. |
| Charmie charmie.ae | Build-your-own charm necklace concept offering 18K solid gold chains, charms, and statement pendants. Sold via Shopify e-commerce and direct order. |
| Basma Chaieri Jewellery Designer | Private bespoke jewellery design and diamond sourcing services. All services invoiced under Aquamarine LLC. |
03. Acceptance of Terms
By visiting, browsing, or placing an order on any website or channel operated by Aquamarine LLC — including etikajewels.com and charmie.ae — you agree to be fully bound by these Terms and Conditions. If you do not agree, please do not use our websites or services.
Aquamarine LLC reserves the right to revise these Terms and Conditions at any time without prior notice. Revised terms are effective immediately upon posting. Continued use of our websites constitutes acceptance of the updated terms.
Customers who are minors (under 18) shall not register or place orders on any Aquamarine Group website without parental or guardian consent.
04. Product Information & Availability
We are committed to providing accurate, detailed product information. In compliance with industry standards, total carat weight may vary by up to 0.05 carats, and a manufacturing tolerance of 0.25mm applies to all measurements.
In rare circumstances, prices may be incorrectly displayed. If an order is placed at an incorrect price, Aquamarine LLC will advise you before processing or cancel the order with a full refund.
Aquamarine LLC retains full and unrestricted intellectual property rights over all jewellery designs, whether standard catalogue or custom-commissioned
05. Orders & Order Approval
Receipt of an order confirmation only confirms that your request has been received. Orders are not accepted or binding until processed and approved by Aquamarine LLC.
Aquamarine LLC reserves the right to cancel, refuse, or limit any order at any time for any reason. In such cases, the customer’s sole remedy is a full refund of amounts collected.
Orders are processed Monday to Friday, excluding UAE public holidays. Orders placed after 12:00 PM UAE time, on weekends, or on public holidays begin processing the next business day.
06. Payments
Full payment is required at the time of order unless otherwise agreed in writing. Accepted payment methods:
- Credit and debit cards (Visa, Mastercard) via Paymob or Stripe
- Buy Now Pay Later via Tabby — 4 monthly instalments at 0% interest
- Bank transfer (for high-value or bespoke orders)
- Cash on delivery or collection (UAE only)
All prices are quoted in UAE Dirhams (AED). For international customers, prices may also be displayed in
USD (fixed rate: 1 USD = 3.67 AED). Aquamarine LLC does not store card details.
07. Custom & Bespoke Orders
Important: All custom-made, personalised, resized-to-order, engraved, and bespoke pieces are final sale and non-refundable once the deposit is paid and production has commenced. No exceptions.
Deposit Requirements
- Orders over AED 3,000: Deposit of AED 5,000 + VAT (AED 5,250 total), deducted from final invoice
- Orders under AED 3,000: 50% deposit of the total order value
CAD design, diamond sourcing, and production will not begin until the deposit is received and confirmed.
CAD Design & Approval
A 3D CAD render will be created and shared for your approval before production commences. No production will commence without explicit written approval of the final CAD design. After approval, any further design changes will be chargeable.
Upon approving the CAD design, the customer confirms that all specifications — diamond type, carat, colour, clarity, certification, metal, size, setting, engraving, and design — have been reviewed and accepted as final.
Production Timelines
| Product Type | Estimated Timeline |
| Simple made-to-order (studs, pendants, simple rings) | 3–5 business days |
| Tennis bracelets & necklaces | 5–7 business days |
| Custom solitaire ring (standard setting) | 5–7 days after diamond arrival |
| Custom ring with complex setting (halo, pavé, bespoke) | 7–14 days after CAD approval |
| Full bespoke design from scratch | 4–8 weeks including CAD revisions |
| Ring sizing / resizing | 1–2 business days |
| Engraving | 1–2 business days |
| IGI Certification (1CT+ diamonds) | 2–3 additional days |
The balance of the final invoice is due before delivery. Aquamarine LLC will not release any piece until full
payment is received
08. Returns & Exchanges
Return Policy
We offer a 3-day return policy from the date of confirmed delivery for eligible items. Items must be unworn, unused, in original packaging with all tags, receipts, and certificates. A 6% payment processing fee will be deducted from all refunds.
Non-Returnable & Final Sale Items
The following items are strictly non-returnable and non-refundable:
Custom-made, made-to-order, and bespoke pieces • Personalised or engraved items • Resized-to-order pieces • Items produced to specific diamond specifications • Sale and discounted items • Gift cards • International orders
Exchange Policy
A 3-day exchange policy applies from the date of delivery for eligible items, subject to product availability.
Non-exchangeable: all customised, personalised, made-to-order, resized, engraved, and sale items.
Upgrade & Resale Policy
Aquamarine LLC may, at its sole discretion, offer clients the option to exchange or upgrade a previously purchased item. The original piece will be assessed at current second-hand resale value. Aquamarine LLC does not guarantee future resale or trade-in value of any jewellery item.
Missing Certificates
If a grading certificate is not included with a return or has been damaged, a replacement fee of USD 250 will be charged.
09. Repairs & Resizing
| Service | Policy |
| First resize | Complimentary |
| Second resize (within 30 days of delivery) | Complimentary |
| Subsequent resizes | May be chargeable depending on design complexity |
| Prong tightening | Complimentary for our pieces |
| Polishing & cleaning | Complimentary — recommended every 6–12 months |
| Stone replacement | Chargeable — quoted based on replacement stone cost |
| Repairs to pieces not made by Aquamarine LLC | Assessed on a case-by-case basis |
The customer is responsible for all delivery costs both ways. Aquamarine LLC is not liable for items lost or damaged in transit. If remaking is required, charges will be confirmed before work commences.
10. Shipping & Delivery
UAE Domestic Delivery
Free standard delivery on all UAE orders. Our driver covers Dubai, Abu Dhabi, and Sharjah.
- In-stock items: 3–5 business days
- Made-to-order items: See production timelines (Section 7)
- Orders after 12:00 PM or on weekends/holidays begin processing the next business day
High-value items are never dispatched via third-party couriers or left with third parties without explicit customer authorisation.
International Shipping
International orders are shipped via DHL with full insurance and tracking. Shipping costs are calculated at checkout. Aquamarine LLC is not responsible for delays caused by customs or import procedures. If a delivery is refused, the customer bears the full return cost.
11. International Orders & Customs
International customers are responsible for all import duties, customs fees, and taxes applicable in their country. These charges are not included in our prices.
| Country / Region | Approximate Import Duty |
| Switzerland | ~27% on declared value |
| Ireland / EU | ~27% on declared value |
| Kingdom of Saudi Arabia | ~26% on declared value |
| United Kingdom | ~20% VAT + potential customs duty |
| United States | De minimis USD 800 — typically no duty under USD 800 |
| Canada | ~15–20% (HST/GST + duty) |
| UAE (domestic) | 5% VAT only — no import duty |
International orders are non-returnable and non-refundable. Please confirm all specifications before placing an international order.
12. VAT, Taxes & Tourist Refunds
All prices are exclusive of UAE VAT unless stated otherwise. A 5% UAE VAT applies to all UAE-based sales.
TRN: 104036606200003.
VAT Refund for Tourists
UAE visitors (non-residents) may claim a 5% VAT refund when departing via Planet Tax Free:
- Request a VAT invoice with your passport number at time of purchase
- At the airport, visit a Planet Tax Free validation point before check-in
- Present your receipt, passport, and the goods
- Refund via credit card (within 9 days) or cash (up to AED 35,000 per 24 hours)
13. Diamond & Gemstone Policy
Lab-Grown Diamonds
Lab-grown diamonds are chemically, physically, and optically identical to mined diamonds, certified by IGI.
They are real diamonds — not cubic zirconia, moissanite, or simulants.
Diamond Certificates
All diamonds of 0.5ct and above are accompanied by an IGI grading certificate. If not returned with an item, a replacement fee of USD 250 applies.
Ethical Sourcing
All diamonds and gemstones are sourced from ethical suppliers. Natural diamonds are conflict-free and Kimberley Process compliant.
Quality Standards
Our standard quality for lab-grown diamonds is E–F colour and VVS–VS clarity with Excellent or Very Good cut. Custom specifications above or below this standard can be sourced at adjusted pricing.
14. Intellectual Property
All content across all Aquamarine Group websites — text, images, logos, product designs, jewellery designs, graphics — is the proprietary property of Aquamarine LLC and is protected by copyright and intellectual property laws.
Aquamarine LLC retains full and unrestricted rights to all jewellery designs, whether standard catalogue or custom-commissioned. Any unauthorised use is strictly prohibited and may result in legal action
15. Use of Website
You agree to use our websites only for lawful purposes. Prohibited uses include automated scraping, interference with website operation, posting fraudulent or harmful content, and any use that violates UAE laws
16. User Content & Social Media
By submitting content to any Aquamarine Group website or social channel, you grant Aquamarine LLC a worldwide, perpetual, irrevocable, royalty-free licence to use, reproduce, modify, and distribute such content without compensation. You warrant that you own all rights to submitted content.
17. Privacy & Data Protection
Aquamarine LLC collects personal data (name, contact, payment, purchase history) to process orders and provide services. We do not sell personal data to third parties. We may share data with service providers bound by confidentiality obligations.
We may disclose data where required by law. By using our websites, you consent to data collection as described. You may request access to, correction of, or deletion of your data at hello@etikajewels.com.
18. Disclaimer of Warranties
Our websites and services are provided on an “as is” and “as available” basis. To the fullest extent permitted by UAE law, Aquamarine LLC disclaims all warranties, express or implied, including merchantability, fitness for purpose, and non-infringement.
19. Limitation of Liability
To the maximum extent permitted by UAE law, Aquamarine LLC shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from use of our websites or products. In all cases, total liability shall not exceed the amount paid for the specific order giving rise to the claim.
20. Indemnification
You agree to indemnify and hold harmless Aquamarine LLC, its directors, officers, employees, and affiliates from any claims, losses, damages, and expenses (including legal fees) arising from your breach of these Terms, your use of our websites, or your violation of any applicable law or third-party rights.
21. Chargebacks & Disputes
If a customer files a chargeback, Aquamarine LLC reserves the right to recover all associated costs including the full chargeback amount, third-party fees, an administration fee of USD 30 + VAT, and all reasonable legal and collection costs. Promotional benefits may also be cancelled.
Customers are strongly encouraged to contact us directly at hello@etikajewels.com before filing any dispute.
22. Termination
Aquamarine LLC reserves the right, at its sole discretion and without notice, to terminate access to any of our websites and pursue available legal remedies for violations of these Terms.
23. Severability & Waiver
If any provision of these Terms is found unlawful or unenforceable, it shall be deemed severable without affecting remaining provisions. Failure to enforce any provision at any time does not constitute a waiver of our right to enforce it later.
24. Contact Us
If any provision of these Terms is found unlawful or unenforceable, it shall be deemed severable without affecting remaining provisions. Failure to enforce any provision at any time does not constitute a waiver of our right to enforce it later.
Aquamarine LLC
SHAMS License No: 2116076.01
TRN: 104036606200003
Address: I Rise Tower, Al
Barsha Heights Floor 29,
Dubai, UAE
